FAQ (in progress)

Diino is a subscription-based service that provides you with many different tools, and lets you:

• Access all your important files - anywhere, anytime!
• Upload your music collection and stream mp3s to any PC
• Share documents, photos and music
• Share securely within Diino, or publicly on the web
• Publish your own Blog
• Manage your files with your Cellphone
• Stream music to your Cellphone
• Access all your email accounts in one place
• Use your new Diino account for secure email
• Schedule automatic backups

NOTE: The Diino client currently only works on PC's running MS Windows. Diino Web Files can be accessed by a web browser from any type of computer that can access the Internet.

When subscribing to Diino you get an account which gives you access to a private remote file store on the web, starting at a huge 2GB even with our Free accounts.

You use the Diino Client software on an internet connected PC. This provides you with a military-standard secure 'tunnel' into your private storage space on our equally secure servers. The use of the Diino client rather than a web browser enables us to provide 2048-bit encryption on all traffic through your secure tunnel. Diino is also optimised for file transfer performance making it faster than traditional FTP even with all the extra security.

You receive a cool free Email Account (yourusername@diino.com) which, with your 2GB file store, means you will probably never have to worry about "Inbox Full" warnings.

You are also given your own dedicated web URL (www.yourusername.diinoweb.com) where your shared Web Files and folders can be found, and where your personal Blog is located for all to read.

Before you can use your Diino you need to activate it. When you register for Diino an email containing an activation link is sent to the email address you enter at registration.

If the email address you provide is invalid in any way you will not receive the activation email, your Diino account will not be activated and you will not be able to use it.

It's as easy as 1-2-3. Feel free to watch the Demo.

1. Register an account, free or paid.
2. Download and install the Diino Client software
3. Start Diino and login*.

* Remember, you need to activate your Diino account before you can use it.

There can be a number of reasons for this.

• Are you connected to the Internet?
• Have you installed Diino? If not, get it here.
• Do you have a Diino account? If not, get it here.
• Have you activated your Diino?
• If you are not a Diino user, have you received login information from someone wanting to share a folder with you?
• Are you trying to login using an email address as your username?
• Are you typing correctly (username and password are case sensitive)?
• Is Diino.exe approved by your firewall?
• Are you using a proxy to connect?
• Are you on a corporate network?

Are you a McAfee user? In that case McAfee is most likely the root of your problem. Make sure yo have version 4.1.1 or newer.

If you have checked all of the above points and still cannot get Diino to work, please contact our support team.

No problem, start Diino and click on "Forgot your password?" or click here.

Please note the password is sent to your registered email address and that it has to be activated by using the provided link before you can use it. Once logged in you can select "Account Settings" to change it.

If you have lost your username we need to know the registered email address for your account to be able recover it. Please use the support form to send us the address and we will, after verified it, send your username to the provided email address.

Yes you can. To set it up, enter the following information into the proxy settings of Internet Explorer.

1. In IE, select Tools-> Internet Options
2. Click on the Connections tab  
3. Click on LAN-settings and enter your proxy settings  

When starting Diino you will receive an error message. Ignore this and log in as usual. The error message is generated by Diino's internal browser and has nothing to do with your proxy connection. The internal browser is only used to view the Start-up screen, and can not itself be configured for proxy use.

Diino 'Web Files' consist of two main functions.

1. Accessibility of Diino files and folders on the Web.
   NOTE: Only files and folders you specifically make accessible will be published on the Web.
2. Your personal Diino Blog

Please note that Diino Web Files are a public domain. If you have not specified a Password on your shared files and folders, they can be seen, along with your blog entries, by anyone who knows your username and the standard URL format of www.yourusername.diinoweb.com.
You can set a password to make files or folders accessible only to users defined by you. But remember, the file or folder name will still be visible to the public.

You can web share (publish) any file or folder uploaded to your account. Simply right click on the file/folder and select "Web Access..."

• Publishing files with illegal contents, pornography, child pornography, racist material and/or unauthorized copies of copyrighted material is not allowed. This statement of categories is not the complete list.
  
  
• We will not tolerate any abuse of our servers for copyright violations and reserve the right to, without notice, close any account that has files published in violation of Swedish or international copyright laws. Copyright protected content may especially not be distributed to third parties (for example by publishing links to copyright protected files on other websites).
  
  
• We will reserve the right to, without notice, close any account with copyright protected material that we find on Internet Forums, warez-sites, etc. or when receiving complaints from third party.

Yes there is, but only on free accounts. Purchased accounts are not affected.

The present limit is set to 500 MB/day. This might change or be taken off without notice.

Please note this does not affect the use of the Diino client software, only Diinoweb.

Yes. There are different way to do this.

Full access (upload/download):
This requires using the Diino client which can be downloaded on site. If downloading and program installation aren't allowed you can prepare yourself by copying the Diino installation folder to a portable device like a CD, USB memory stick, memory card or an MP3 player that you carry with you. Put the device in the computer you use and run Diino directly from the device.

Partial access (download):
Prepare by putting the files and folders you need to access in your Diino store, define them as Shared Web Files and access them from a web browser.

Ok, this is normally not a problem. First you can try to download Diino as a zip file and unZip it wherever you are allowed to. In the unZipped folder there is a file, Diino.exe, double click on it to start Diino.

If the above is not possible you can put a copy of the Diino installation folder onto a portable device like a CD, USB memory stick, memory card or an MP3 player that you carry with you. Put the device in the computer you use and run Diino directly from the device.

With your Diino you can easily share large files with friends and colleagues. To share a folder you right-click on it and select "Share...". Tick the box "Share this folder" and then select how you want to share it. You can also share by using Web Files.

- Full permissions: This allows users to download and modify the contents of the folder. This means they can delete files, change files or upload new files.

- Read-only: This is the default choice. This only allows other users to view and download the contents of this folder.

- Stream-only: This only allows other users to stream MP3 files in the folder. They can't download or modify the contents.

Click OK. You will now be asked if you want to send the login information for the folder to someone. If you select Yes, you will be presented with a dialog where you enter a message and the email addresses of those you want to send the information to. The username and password and a download link to Diino will automatically be added to the mail.

Another way to share files from your Diino is to use e-mail links. By right clicking on a file on your Diino a pop up menu will appear, choose "Send a link to the file/the files by e-mail". By submitting the e-mail address of the person/s you want to share the file/files with they will receive an e-mail with a secure link to the file/s. Since no files are actually being sent you can share very large files. The receiver/s of the link can then choose whether or not to download the file/s to their own PC.

At the moment, no. This functionality will be implemented in later varsions of Diino.

The easiest solution is to simply forward your other email addresses to your Diino account.